Dulux Decorator Centre Reviews

Good staff but poor stock levels of the paints on offer

I called my local DCC about a paint I was after and where I had bought the same brand from before and was told that they type of paint I wanted had been discontinued and no more is available. They didn't offer an alternative or any help. This is not what you want to hear when painting your house in it! Called another DCC in the town they were much nicer and the lady there said there were some tins available and ordered me one from another store. I appreciated her help. Next day, I drove 30 mins there in my lunch to pick it up only to be told the paint had been tinted the wrong colour by mistake and they would have to order in again. So she ordered again. I kept asking the price as I know its not cheap but she wouldn't give it to me. Finally the next day she said it was in and sent me the link to pay. I was gobsmacked to see the cost was GBP135! I started searching online and found the paint 25 cheaper however the delivery would be longer. As I had a painter waiting at home for the paint I decided to go with the DCC price as they promised next day delivery. The next day the paint hadn't arrived and I called DCC who said sorry their driver had called in sick so no delivery that day. In the end the paint wasn't delivered for 3 days in which time I could have ordered from the other store and saved myself some money. There was no communication from DCC about the delivery and I only found out about the delivery when I contacted them again myself. I had to let the painter go and am now left to do the job myself. I had thought the second DCC was good at first but in the end it turned out to be as useless as the first. They are very overpriced and unless you are a professional painter you don't get much help. I have stuck with Dulux Trade paint through two house paints thinking it is the best quality but after this I won't be wasting my time or money. Dulux Trade is extremely expensive and whilst nice, I don't think it is worth it for your own home. Also it is always hit and miss with them if they have stocks in or not. Their supplies are not reliable despite being a Dulux outlet nor is their information eg one store said paint discontinued and the other said no and got stock in.

The worst experience when you go to the shop and staff member is upselling you a paint, after you want to return you hear that its non returnable.
Nobody informed its not possible to return. She encouraged me to take customised mixed paint. The worst shop in addiscombe where even the manager on the phone couldnt help me, didnt even hear sorry.
I dont know what to do with this paint now.

Our decorator from Dulux, Matthew Tench, did a fantastic job decorating our kitchen, dining room and utility room. He was always on time, neat and tidy, friendly and very professional. He completed the painting and wallpapering perfectly and cleaned up to a high standard at the end of each day's work. Matthew is easily the best decorator we have ever employed and would fully recommend him and also ask him to return when we next need a fantastic job done.

I use the branch at Clifton Moor in York. The staff are unfailing polite and helpful and excellent ambassadors for the company.
There’s lots of competition from other decorating supplies companies on the same estate, but Dulux are head and shoulders above the rest.

Can’t recommend the team at the decorator centre in Battersea enough - Roy and co were so friendly and helpful. Really took their time to assist, show us what was what and even gave us a discount when they didn’t have something we wanted so we had to go for a more expensive option. Great experience, 10/10.

I've been to the Battersea store to buy paint a couple of times. The staff have always been really friendly and knowledgeable and provide service with a smile. Today it was Dan - he was really calm and efficient, despite having a queue of customers.

Top notch service form all the staff friendly and all know the products with thier eyes closed, so are able to help on any advice needed. Can't speak highly enough of the service. It's just goes to show even with a big corporate company it's all about getting the right people with the right attitude. Thank you so much Redditch you guys are just awesome.

Once a trusted brand, now a pile of surface coal. Decorating 25 years+. Pathetic

This review applies to the Dulux decorator centre in Pontefract.
Having been recommended to use this shop by my building contractors, I have to admit at actually being shocked at the apathetic behaviour of the person who served me, who eventually managed to be rude and arrogant to top off the worst shopping experience I have had in years. I got the distinct impression this was also partly due to my wearing a face covering. I now wish I had not given this shop any business, but lesson learned never will again!
Dulux should carry out spot audits of these shops to ensure they employ appropriate ambassadors to sell their products.

First time I 've used Dulux Decorator Centre. Best price anywhere and next day delivery. What more do you need?!

We bought our masonry paint from the Battersea Park Rd Store this morning. Dan was great - so helpful with the colour mixing; and he helpfully carried the paint out to my car.
Excellent service, thank you.

Battersea branch
I visited the Battersea branch several times before finally deciding on the colour and type of paint required. Roy , Dan and Duval were so friendly helpful knowledgeable and most of all very patient with my Indecisiveness before the final purchase. The service was flawless.

Called up your Reading branch and told them exactly what I required over the phone and they told me it was in stock. Spent over 40 minutes driving over to you only to be told it was out of stock in the branch. Rediculous waste of time.

Woodford Green branch.

I have to write this review to tell everyone how helpful, knowledgeable, committed and passionate about her job that Liz is at Woodford Green. I can actually say I’ve not had a more delightful and enjoyable retail experience than I had today, dealing with her. She made me feel great from when I called in advance to see if she had the paint I wanted to when I left her store. She cares so much about what she does and I sincerely hope that she does well in her career - I’ve not met a shop manager before who deserves to more. Absolutely 10/10 for customer care. Thanks Liz!